Customer Service

Purchasing

Please call 1-800-768-7618 if you would like to place a phone order, instead of ordering directly online.  Office hours are 10AM – 6PM Monday -Friday.

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Canceling an Order
If you would like to cancel or change an order that you’ve placed on the same day, please call 800-768-7618 as soon as possible. We’ll do everything we can to accommodate your request, however; items that have already shipped cannot be cancelled.

Methods of Payment
We accept money orders and cashiers checks made payable to Shannon Saint Clair LLC. We will ship your merchandise after we receive the check or money order. We also accept Visa, MasterCard, and American Express

Tax policy
We collect applicable sales taxes if your shipping address is in the state of Florida.

Credit Card Safety
Protecting the safety of your credit card information is important to us. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is the highest standard in Internet encryption technology, which is a very sophisticated method of scrambling data as it travels from your computer to our website’s servers.

CVV (credit card security code)

In an effort to make your shopping experience as secure as possible, we require that you give us your credit card’s 3 to 4 digit security code (CVV) and billing address. Since the code can only be found on the card itself, providing it helps to prevent credit card fraud.

Questions About Your Order
If we have a question about your order, we will contact you by phone or email. Likewise, if you have any questions or changes to your order, please call us at 800-768-7618 between 10AM – 6PM Monday -Friday EST, or email us at ShannonSaintClair@me.com.

Shipping and Handling

Anytime jewelry is purchased with a discount code from a promotion we are running, including Black Friday & Christmas Sales, items may be shipped out up to 1 week after the date of purchase, provided that the items are in stock.

Standard Delivery

Once the merchandise leaves our facilities, orders will typically arrive to addresses within the contiguous United States within 5 to 7 business days (Monday through Friday, not including holidays), following receipt of payment.

Express Shipping
Orders placed with Express Shipping will ship within the next two (2) business days, pending credit card authorization, verification and availability of the merchandise in our facilities. Express orders usually arrive the following business day after the ship date.

Shipping Carriers
Orders are shipped by Fed Ex and the U.S. Postal Service (USPS).

Multiple Shipping Addresses
You can only ship to one address each time you checkout. If you are shopping for people at different addresses, you will need to place each order separately.

Returns/Exchanges

If you are not completely satisfied with your purchase as long as the items have not been worn, return the unworn item(s) to us within fourteen (14) days of the date of purchase for a one-time exchange only, excluding shipping and handling charges. Customers are not allowed to exchange their items more than once. The new item(s) cannot be valued less than the item(s) you are exchanging. We do not offer cash or credit card refunds.

To return any unworn or defective purchase by mail:

  1. Please call us at 1-800-768-7618 and ask for the return mailing address.
  2. Indicate what item you want to exchange it for and we will process the order upon arrival of the returned items and after we process any amount due if your exchange item(s) exceeds the value of the return item(s).
  3. Pack and seal your return securely in the original packaging.
  4. Purchase insurance for the full value of the items in the package you are returning.

Privacy Policy

ShannonSaintClair LLC values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products and promotions. We do not sell or rent your personal information to third parties.