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Customer Service
Please call 954-812-8088 if you would like to place a phone order, instead of ordering directly online. Office hours are 10AM – 6PM Monday -Friday.
Methods of Payment
We accept money orders and cashiers checks made payable to Shannon Saint Clair LLC. We will ship your merchandise after we receive the check or money order. We also accept Visa, MasterCard, Discover, and American Express.
Canceling an Order
If you would like to cancel or change an order that you’ve placed on the same day, please call 954-812-8088 as soon as possible. We’ll do everything we can to accommodate your request, however; items that have already shipped cannot be cancelled.
Jewelry Repairs
If you break your jewelry, and if we can repair or replace the parts, there is a fee per piece that is missing. Each semi precious stone bead costs between $3-$15. Diamond pendants prices vary. Restringing a bracelet or necklace costs $10. Restringing with wire to replace a broken elastic cord on a bracelet costs an additional $10. A broken or missing sterling silver or gold plated clasp costs an additional $10 as well. There is also a$10 shipping fee to ship the item back to you. Plus there is a 7% tax applied if shipping to a Florida location.
Shipping and Handling
Items may be shipped out up to 1 week after the date of purchase, provided that the items are in stock.
Standard Delivery Once the merchandise leaves our facilities, orders will typically arrive to addresses within the contiguous United States within 5 to 7 business days (Monday through Friday, excluding holidays), following receipt of payment.
Express Shipping
Once the merchandise leaves our facilities, orders will typically arrive to addresses within the contiguous United States within 2 business days (Monday through Friday, excluding holidays), following receipt of payment.
Shipping Carriers
Orders are shipped by the U.S. Postal Service (USPS).
Multiple Shipping Addresses
You can only ship to one address each time you checkout. If you want multiple delivery addresses, you will need to place each order separately.
Returns & Exchanges
If you are not satisfied with your purchase as long as the items have not been worn, return the unworn item(s) with tags still attached, within 7 days of the date you received your shipment for a one-time exchange only, excluding shipping and handling charges. If the tags have been removed from the clothing or jewelry, and the original packaging is not shipped back with the return, the return will not be accepted, and the customer risks losing being able to exchange the item. Any signs of wear, including scratches, stains, marks, fragrances, perfumes, or odors on the clothing or other items will forfeit the customer’s right to exchange the items. Customers are not allowed to exchange their purchases more than once. The new item(s) cannot be valued less than the item(s) you are exchanging. We do not offer cash or credit card refunds.
To return any unworn or defective purchase by mail:
- Please call us at 954-812-8088 and ask for the return mailing address.
- Indicate what item you want to exchange it for and we will process the order upon arrival of the returned items and after we process any amount due if your exchange item(s) exceeds the value of the return item(s).
- Pack and seal your return securely in the original packaging.
- Purchase insurance for the full value of the items in the package you are returning.
Tax policy We collect applicable sales taxes if your shipping address is in the state of Florida.
Credit Card Safety Website payments are made through Paypal. Over the phone payment are made through Square. Paypal and Square protect your payments.
CVV (credit card security code) In an effort to make your shopping experience as secure as possible, we require that you give us your credit card’s 3 to 4 digit security code (CVV) and billing address. Since the code can only be found on the card itself, providing it helps to prevent credit card fraud.
Questions About Your Order If we have a question about your order, we will contact you by phone or email. Likewise, if you have any questions or changes to your order, please call or text 954-812-8088 between 10AM – 6PM Monday -Friday EST, or email us at ShannonSaintClair@me.com.
Privacy Policy ShannonSaintClair LLC values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products and promotions. We do not sell or rent your personal information to third parties.
